Due to covid restrictions we are currently offering a telephone triage service initially.
Attending a face to face appointment at Westfield Surgery...
- When attending the surgery for your appointment. you will be asked a number of routine questions along with a temperature check and squirt of sanitizer.
- It is important face masks are worn at all times when attending the practice. if you are exempt from wearing face coverings for an age, medical, or disability reason, please inform the practice and/or print off an exemption card. This can be printed from the GOV website: https://www.gov.uk/.../face-coverings-when-to-wear-one....
- Please do not attend the surgery if you have any symptoms relative to covid i.e. loss of taste or smell, new continuous cough and high temperature, or have been advised to isolate for any reason such as unwell household member, recent travel, awaiting covid test result.
How to see your Doctor
Our appointment system allows patients to see the doctor of their choice by being able to pre-book appointments in advance. Please be aware that you may have to wait for an appointment to see the Doctor of your choice, if this is not acceptable we will offer you an appointment with another Doctor. We can offer you a telephone consultation with the Doctor of your choice if you think that will be of benefit, just let our Reception know.
Please do not ring the surgery at 8am to see a specific doctor for a routine appointment as this may not always be possible.
How to see a Nurse
Please ring the Surgery to arrange an appointment with a nurse.
If the problem is more urgent then a dedicated Duty Doctor is available every day who can either telephone you if you think it can be dealt with over the phone or you can request an appointment if that is more appropriate. Depending on how busy the surgery is initially you may be offered a telephone consultation.
If you have an ongoing problem that has flared up we will endeavour to give you an appointment with the Doctor who has previously seen you or arrange a telephone consultation.
We are a Training Practice which means we will usually have a GP Registrar working with us. GP Registrar’s are fully qualified doctors undertaking an extended work period in General Practice. We also have medical students and these are overseen by one of our own Doctors.